BY DAY
I design order tracking and customer support experiences at Verizon, working across complex & data-heavy platforms and AI enhanced workflows used by millions of customers.
BY NIGHT
I am a DJ, producer, and vinyl collector. You may have seen me at a NYC event, playing abroad in Asia or Europe, or at larger stages like Governor's Ball Music Festival and the US Open Tennis Championships. I've learned that reading a crowd and picking the right track draws on the exact same instinct as understanding what people need.
EDUCATION
With a double Master's Degree in Computer Science / Human-Computer Interaction, I bridge the gap between technical logic and human behavior.
Selected Work
Verizon: Designing Early Upgrade From Zero
Designed Verizon’s first tracking system for when their devices are elgible for an Early Upgrade, giving customers real-time statuses and clear steps to resolve lost or delayed shipments
IBM: WatsonX for Support
Led design on watsonx-powered assistants for IBM Support engineers and clients, replacing manual case work with AI-handled summaries and next steps
IBM: Unified Scheduling Experience for IT Support
Standardizing messy scheduling workflows across regions, roles, and platforms with a centralized, editable calendar experience.
IBM: Streamlining Contract Management
Co-led service design to unify IBM Technology Expert Lab’s workflows into one contract process, cutting creation time by 80%
IBM: Smart & Contextual Case Views for Support Agents
Tailoring Salesforce layouts by role and case type to reduce agent overload and surface key context
Moody's: Banking Cloud Credit Risk Platform
Designing smarter risk tools that turn complexity into clarity and build confidence across global finance
Cancer Institute of New Jersey: Prognosis Communication Tool for Leukemia Patients
Designing a Prognosis Communication Tool for Leukemia Patients Using Visual Decision Aids
Princeton University: Design System
Building a new Design System from scratch in Figma, to create a scalable, consistent and accessible digital experience
