Beatrice Trinidad
Senior Product Designer & Researcher
By day, I design order tracking and customer support experiences at Verizon, working across complex, data heavy platforms and AI enhanced workflows used by millions of customers.
By night, I'm a DJ, music producer, and vinyl record collector, playing electronic music and global sounds. I've played the US Open Tennis Championships, Governor's Ball Music Festival, venues in Asia & Europe, and worked with brands like Adidas and Free People. Reading a room and knowing what track to play next turn out to draw on the same instinct as understanding people!
With a Master's Degree in Computer Science/Human-Computer Interaction, I bridge the gap between technical logic and human needs, a philosophy I've applied to AI enhanced platforms at IBM and financial intelligence tools at Moody's.
Selected Work
IBM: WatsonX for Support
Transforming IBM Support with AI-driven workflows that give agents time back and smarter resolutions to clients
IBM: Unified Scheduling Experience for Technical Support
Standardizing messy scheduling workflows across regions, roles, and platforms with a centralized, editable calendar experience.
IBM: Streamlining Contract Management
Co-led service design to unify IBM Technology Expert Lab’s workflows into one contract process, cutting creation time by 80%
IBM: Smart & Contextual Case Views for Support Agents
Tailoring Salesforce layouts by role and case type to reduce agent overload and surface key context
Moody's: Banking Cloud Credit Risk Platform
Designing smarter risk tools that turn complexity into clarity and build confidence across global finance
Cancer Institute of New Jersey: Prognosis Communication Tool for Leukemia Patients
Designing a Prognosis Communication Tool for Leukemia Patients Using Visual Decision Aids
Princeton University: Design System
Building a new Design System from scratch in Figma, to create a scalable, consistent and accessible digital experience
