Beatrice Trinidad
Senior Product Designer & Researcher
I specialize in untangling high-stakes complexity through human-centered design. Currently, I’m improving the end-to-end order lifecycle at Verizon, transforming logistics and AI-driven data into intuitive tracking experiences for millions.
With a background in computer science and human-computer interaction, I bridge the gap between technical logic and human needs - a philosophy I’ve applied to AI-enhanced platforms at IBM and financial intelligence tools at Moody’s.
📍 New York City, New York
Selected Work
IBM: WatsonX for Support
Transforming IBM Support with AI-driven workflows that give agents time back and smarter resolutions to clients
IBM: Unified Scheduling Experience for Technical Support
Standardizing messy scheduling workflows across regions, roles, and platforms with a centralized, editable calendar experience.
IBM: Streamlining Contract Management
Co-led service design to unify IBM Technology Expert Lab’s workflows into one contract process, cutting creation time by 80%
IBM: Smart & Contextual Case Views for Support Agents
Tailoring Salesforce layouts by role and case type to reduce agent overload and surface key context
Moody's: Banking Cloud Credit Risk Platform
Designing smarter risk tools that turn complexity into clarity and build confidence across global finance
Cancer Institute of New Jersey: Prognosis Communication Tool for Leukemia Patients
Designing a Prognosis Communication Tool for Leukemia Patients Using Visual Decision Aids
Princeton University: Design System
Building a new Design System from scratch in Figma, to create a scalable, consistent and accessible digital experience
