IBM: WatsonX for Support
Transforming IBM Support with AI-driven workflows that give agents time back and smarter resolutions to clients
IBM: Unified Scheduling Experience for Technical Support
Standardizing messy scheduling workflows across regions, roles, and platforms with a centralized, editable calendar experience.
IBM: Streamlining Contract Management
Co-led service design to unify IBM Technology Expert Lab’s workflows into one contract process, cutting creation time by 80%
Moody's: Banking Cloud Credit Risk Platform
Designing smarter risk tools that turn complexity into clarity and build confidence across global finance
Cancer Institute of New Jersey: Prognosis Communication Tool for Leukemia Patients
Designing a Prognosis Communication Tool for Leukemia Patients Using Visual Decision Aids
Princeton University: Design System
Building a new Design System from scratch in Figma, to create a scalable, consistent and accessible digital experience