Selected Work
IBM: Watsonx for Support
I led AI-driven UX design efforts for IBM’s Cognitive Support Platform using watsonx. Designed a conversational assistant, AI summaries, and support flows, saving IBM over 17,000 hours per year across support operations.
UX/UI Design, UX Research, Service Design
2023 - 2025
Smart & Contextual Case Views for Support Agents
I led UX design for IBM’s Cognitive Support Platform case layouts, conducting global research and designing role-based, dynamic interfaces that laid the foundation for smarter, streamlined support across 7+ business units
UX/UI Design, UX Research
2024 - 2025
